Refund Policy

Brush and Bucket LLC Refund Policy for Painting & Cleaning Services

At Brush and Bucket LLC the goal is to provide excellent painting services and ensure customer satisfaction. This refund policy addresses situations that may arise in a way that is fair and transparent to all parties.

Customer Satisfaction Guarantee

The quality of workmanship is guaranteed. Contact Brush and Bucket LLC within 15 calendar days of service completion to discuss any issues.

Eligibility for Refunds

Refunds are generally considered under the following circumstances:

Failure to Meet Agreed-Upon Objectives: The painting services did not meet the specific objectives and scope of work outlined in the service contract/proposal.
Dissatisfaction with Service: The quality of the service provided was not satisfactory and did not meet the standards agreed upon in the contract.
Inability to Deliver Services as Agreed: The inability to provide the painting services as agreed upon in the contract was due to unforeseen circumstances.

Non-Refundable Circumstances

Refunds are generally not provided under the following circumstances:

Services Fully Rendered: The painting or cleaning services have been completed to the agreed-upon standards.
Cancellation after Work Begins: The service was canceled after the work had already begun.
Changes Requested During Project: Changes were requested during the project that were not reflected in the original contract.
Failure to Provide Necessary Information/Cooperation: The inability to provide necessary information or cooperation hindered the delivery of the service.

Refund Process

To request a refund, follow these steps:

Contact Us: Reach out via email at mlebbon@brushandbucket.com or by filling out our Contact form page on our website: www.brushandbucket.com/contact
Submit Request: Clearly state the reason for the refund request and provide any relevant details, such as the date of service, service description, and photos if applicable.
Review and Resolution: The refund request will be reviewed, and you will be contacted to discuss a resolution.
Refund Issuance: If the refund request is accepted, allow 5-7 business days for the refund to be processed and reflected in the original method of payment.

Alternatives to Refunds

In certain situations, a full refund may not be possible. Alternatives may be offered, such as:

Credit Towards Future Services: A credit towards future painting projects.
Service Adjustments: Adjustments to the scope of work to address specific concerns.
Discounts on Future Purchases: A discount on future painting services.

Communication

Communication will be prompt and transparent throughout the refund process, providing updates on the status of the request.

Contact Information

For any questions or clarification regarding this refund policy, contact:

Michael Lebbon

Mobile: (585) 444-8059

Email: mlebbon@brushandbucket.com

Mail: 28 Marlands Rd. Rochester, NY 14624